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Making Payments

This guide explains how to make payments on ELITORO for memberships and connections.

Payment Methods​

Supported Methods​

ELITORO processes payments through Stripe:

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • Some digital wallets
  • Bank transfers (where available)

Payment Security​

All payments are:

  • Encrypted and secure
  • Processed by Stripe
  • PCI compliant
  • Protected from fraud

Types of Payments​

1. Membership Payment​

For direct applicants:

  • Required after application approval
  • One-time €10,000 contribution
  • Enables account creation

2. Connection Payments​

When selecting a profile with a contact price:

  • Pay at time of selection
  • Amount equals their contact price
  • Required before meeting is scheduled

Making a Connection Payment​

Step 1: Select Profile​

  1. View your connection request results
  2. Choose a profile to connect with
  3. Click "Schedule Meeting"

Step 2: View Price​

  • The contact price is displayed
  • Review the amount
  • Confirm you want to proceed

Step 3: Payment Page​

  1. You're redirected to payment
  2. Enter payment details
  3. Confirm the payment

Step 4: Confirmation​

  • Payment is processed
  • Meeting is scheduled
  • Confirmation is displayed

Payment Flow​

Select Profile → Review Price → Enter Payment → Confirm → Meeting Scheduled

Failed Payments​

If Payment Fails​

  • You'll see an error message
  • The meeting is NOT scheduled
  • You can try again
  • Select a different payment method if needed

Common Failure Reasons​

  • Insufficient funds
  • Card declined
  • Incorrect details
  • Bank security blocks

Resolving Issues​

  1. Check your card details
  2. Ensure sufficient funds
  3. Contact your bank if blocked
  4. Try a different payment method
  5. Contact ELITORO support if issues persist

Payment Receipts​

After Payment​

You'll receive:

  • On-screen confirmation
  • Email receipt
  • Record in your payment history

Finding Receipts​

Access payment history through:

  • Your account settings
  • Email confirmations
  • Contacting support

Refund Policy​

When Refunds May Apply​

  • Meeting cancelled by other party
  • Technical issues preventing meeting
  • Other exceptional circumstances

Requesting a Refund​

  1. Contact support@elitoro.com
  2. Explain the situation
  3. Provide payment details
  4. Wait for review

Refunds are handled case-by-case.

Payment FAQ​

Is my payment information stored?​

Stripe securely handles payment data. ELITORO doesn't store full card details.

Can I pay in installments?​

Currently, full payment is required at time of transaction.

What currency are payments in?​

Payments are processed in EUR.

Who do I contact for payment issues?​

Email support@elitoro.com with your payment details and issue description.

Security Tips​

  • Use secure internet connections
  • Verify you're on the official ELITORO site
  • Don't share payment details via email or chat
  • Keep payment confirmations for records